Frequently Asked Questions
Placing Your Order
Browse our website and choose products of interest, then complete our contact information form to request information and hit submit. You may also email or call toll free with your inquiry, we will then contact you by phone or email to go over the details of your order, such as artwork, payment and the date you need the merchandise in hand. Rush service also available upon request.
Payments and Terms
You may pay for your order with a credit card or by check. We accept Visa, Mastercard, Discover Card and American Express. We do not recommend submitting your credit card by e-mail. You can call us with your card information and we will process your transaction by phone. When providing credit card information, please include the type of card, card number, the expiration date and name and billing address as it appears on the card. For payments via check, please be advised that production of your order normally will not commence until your check is received and processed. Note: Full payment is due after approval of your artwork proof or when placing a re-order.
While we make our best effort to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to reflect those price changes on this site at anytime.
Sundance Promotional Products provide a firm ship date for your order and we utilize the most cost-effective and efficient shipping methods based upon your in-hand date and destination. Our products are sold F.O.B. (freight on board) factory and are owned by the purchaser once they are picked up by the carrier. We can provide you with a tracking number(s) for your order. Overseas shipping is also available, please contact us for pricing, export documentation and details. If you have any concerns or questions or would like to check the status of your order feel free to contact us directly.
Sundance Promotional Products shall not be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control. The specified ship dates for your order(s) are based on the representations of the factory where your merchandise is produced. We will not be held liable for any special damages or consequential claims that exceed the invoiced value of the merchandise purchased if product is not shipped on the specified date or is delayed in transit.
Normal and Expedited Service
The standard production time is normally 10-15 business days, although many items can be produced in as little as 1-3 days, please contact us directly regarding "Rush" requirements, cost and shipping guidelines as certain restrictions apply. It is best to allow sufficient time when planning your promotional product needs and to ensure it meets your in-hand date.
Cancellation or Changes to Existing Orders
Once you have received an order acknowledgment, we cannot guarantee that we will be able to make changes to or cancel your order without incurring charges. This will depend on the extent of work the factory has performed on your order. We will advise you in writing of any and all costs incurred prior to making changes or cancellations with the factory. You will be responsible for payment of those charges without dispute. Should you cancel your order with Sundance Promotional Products prior to the commencement of production by the factory, you will be charged a processing fee of $50.00 for the work we have done to place your order into production plus proof charges if applicable.
During the imprinting process, some promotional products may be discarded that do not meet our factories high production standards. Most suppliers run extra product to be sure to have enough properly imprinted pieces to fill the order. The overrun range is normally between 5-10%. The extra merchandise will be shipped and billed to you at our discretion or at no additional cost.
Blank Merchandise - No Imprint
Blank merchandise is available at discounted or end quantity pricing with no imprint and can be ordered on a "RUSH" basis. No set-up charges apply. Certain products are excluded-please contact us for details and pricing.
Claims, Adjustments and Returns
Should you have any problems with your order, please contact us at 800-459-7795 (in Arizona 623-455-8456) within 10 days of receipt of your merchandise. Please inspect your merchandise upon arrival in order to facilitate the resolution of any claims if necessary. We want you to be happy with your purchase or we will make an appropriate resolution to your order.
Sundance Promotional Products is required to collect applicable sales tax in California. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. Please contact us for the necessary documentation.
Contact us by email, phone or use the contact form to request free catalogs and product samples. Virtual samples with your logo are also available.
Please note the email sign up form to receive applicable discount shown is for first order placed for new customers only. Some restrictions apply to other special offers made and are noted accordingly. Please contact us if you have any questions before placing an order to insure you receive the appropriate discount. We reserve the right to modify or discontinue an offer at our discretion.
Reproduction of Trademarks and Logos on Our Web Site
All items shown on our web site containing corporate logos or registered trademarks are shown only to illustrate the logo reproduction capabilities of the companies that produce the respective merchandise displayed on our website, and does not constitute any endorsement by Sundance Promotional Products as it relates to trademark or design.
Product Images Displayed on our Website
Please note that individual monitor settings, color settings and lighting may cause variations in product colors displayed on our website. If you have any questions or concerns about the exact product color, please contact us directly at 800-459-7795 (Arizona 623-455-8456)
We cannot guarantee that all orders processed through Sundance Promotional Products will be 100% consistent in color and material consistency. Minor variations in dye lots, material thickness and finish are inherent to the manufacturing process. By placing your order with us, you agree to accept merchandise with such reasonable manufacturing variations.
We keep your artwork on file for two years, if you place an exact re-order within this time frame, there will in most instances be no charge for your screen. Some products are excluded and you will be notified of applicable cost prior to your order.
We do not share information obtained from this site with anyone other than what is required to process your order. visit our privacy page for more information.